Shipping and returns

Our delivery policy

Order processing

It is customary that orders are processed within 48 hours of receipt of order. However, current demand exceeds our normal capacity. We are taking measures to expedite processing, but it is likely there will be a delay of up to 3 weeks. We apologize for this inconvenience.
Atelier Cologne reserves the right to cancel any orders that are not in line with our Terms and Conditions.

Delivery countries

Our e-boutique only ships in France. You can place an order on

Shipping & handling

Orders are expedited by Colissimo and may take up to 3 days.

Track an order

You can connect to Colissimo website and enter the tracking number you have received in the email to confirm your order.

Returns and refund

In our website closure context, please note that no return will be accepted after delivery.

A question

Do not hesitate to contact us directly and send us an email to [email protected]