Our delivery policy
All orders are usually processed within 48h open days. We are currently experiencing delays when dealing with deliveries, returns and customer service enquiries. We thank you for your patience.
Atelier Cologne reserves the right to cancel any orders that are not in line with our Terms and Conditions.
For a delivery to France, you can place an order on www.ateliercologne.com/fr_fr/
For a delivery to Europe, you can place an order on www.ateliercologne.com/eu_en/
For a delivery to US, you can order on www.ateliercologne.com/us_en/
We deliver to the US and Europe.
Shipping & handling
For Europe, orders are expedited by Colissimo and may take up to 7 days.
For France, orders are expedited by Colissimo and may take up to 3 days.
For the US, orders are shipped with UPS and may take up to 7 days.
For the EUROPE and the US, free shipping is offered for every order.
Track an order
For France, and Europe, you can connect to Colissimo website and enter the tracking number you have received in the email to confirm your order.
For the USA, you can connect to UPS website and enter the tracking number you have received in the email to confirm your order.
Returns and refund
You have fourteen days from the receipt of your product(s) to exercise your right of withdrawal without having to state a reason, and without penalty. Except for Discovery Sets, which are non-returnable and non-refundable.
Returns and exchanges must be in their original packaging (unbroken clear, plastic seal on the box, samples, accessories that are not engraved/personalized, instructions, etc.) to enable them to be re-marketed new. Returns must enclose a copy of the purchase invoice in order to optimize processing. For the personalized orders (engraved leather cases/tags), when the order is processed and shipped, it is considered as already completed, and the above instructions should be followed in the case of return or exchange.
To organize a return or exchange, please contact us at [email protected]
We do not offer complimentary returns or exchanges outside the US.
Do not hesitate to contact us directly and send us an email to [email protected]