Shipping and returns

Our delivery policy

Order processing

It is customary that orders are processed within 48 hours of receipt of order. However, current demand exceeds our normal capacity. We are taking measures to expedite processing, but it is likely there will be a delay of up to 3 weeks. We apologize for this inconvenience.
Atelier Cologne reserves the right to cancel any orders that are not in line with our Terms and Conditions.

Delivery countries

For a delivery to US, you can order on www.ateliercologne.com/us_en/

For a delivery to France, you can place an order on www.ateliercologne.com/fr_fr/

For a delivery to Europe, you can place an order on www.ateliercologne.com/eu_en/

We deliver to the US and Europe.

Shipping & handling

For the US, orders are shipped with UPS and may take up to 7 days.

For Europe, orders are expedited by Colissimo and may take up to 7 days.

For France, orders are expedited by Colissimo and may take up to 3 days.

Shipping fees

For the EUROPE and the US, free shipping is offered for every order.

Track an order

For the USA, you can connect to UPS website and enter the tracking number you have received in the email to confirm your order.

For France, and Europe, you can connect to Colissimo website and enter the tracking number you have received in the email to confirm your order.

Returns and refund

You have 30 days from the receipt of your product(s) to request a return. 

We can not accept returns of Atelier Cologne products purchased at our authorized retailers. 

Returns must be in their original packaging (unbroken clear plastic seal on the box, unused, untampered with, including accessories that are not engraved/personalized) and in re-saleable condition.  For the personalized orders (engraved leather cases/tags), when the order is processed and shipped, it is considered as completed, and the above instructions should be followed in the case of return. All personalized items and Discovery Sets are FINAL SALE and can not be returned. 

To start a return, please log into your account. 

A question

Do not hesitate to contact us directly and send us an email to [email protected]

Join the Cologners’ Club!
Subscribe to receive our latest news and enjoy $20/15€ offered on your first purchase from $80/70€.