Consumer Ratings and Reviews Terms & Conditions

Consumer Ratings and Reviews Terms & Conditions

These Terms & Conditions govern your use of the Customer Ratings and Review service (the 'CRR Service') offered by L’Oréal, public limited liability company, with a share capital of 111.623.441 euros, with registered office 14 rue Royale, 75008 Paris (FRANCE), registered at “Registre du Commerce et des Sociétés de Paris” under number 632 012 100, acting through its trading division luxe and its trademark Atelier Cologne (the “Company”) on its website (the 'Site').

The Site allows the consumer, after identifying himself (the 'User' or 'you'), to use the CRR Service to publish ratings or reviews (the 'Ratings/Reviews') on the products that will be shared with Internet users. You may not use the CRR Service if you are an employee of the Companyor any of its affiliated companies.

The publication of Ratings/Reviews is not subject to any reward offered by the Company.

Each User of the CRR Service is responsible for his or her Rating/Review. The Company shall not be liable to any person for any Evaluations/Advice left by a User.

By using the Service, the User accepts these Terms & Conditions unconditionally.

1. General conditions

By posting a review on the Site, you represent and warrant that:

  • your review complies with the Terms of Use of the Site, with these Terms & Conditions and with applicable laws and regulations
  • you are the author of the review, that you are not stealing the identity of another person, and you are not using a false email address or otherwise being misleading as to the origin of your review;
  • your review is your original work and does not infringe the intellectual property rights of third parties;
  • all content that you post is truthful and accurate.

You further agree and warrant that you shall not submit any content:

  • that identifies you to other consumers (so please do not use your full name and instead just your first name or a 'nickname');
  • that contains any information (including pricing) about Atelier Cologne competitors or their products (namely other manufacturers and/or distributors and/or retailers of health and beauty products);
  • that is unrelated to the purpose of reviewing the products listed on the Site;
  • for which you will derive any compensated or monetary benefit by any third party;
  • that could be construed as an advertisement or solicitation to buy;
  • that includes any information that references other websites, URL addresses, email addresses, contact information or phone numbers;
  • that contains any actual, or instructions on how to create, computer viruses or other potentially disruptive or damaging computer programs or files.
  • that is defamatory, threatening, abusive, offensive, malicious, inciting violence or hate speech, obscene, invasive of privacy or inappropriate in any way ;
  • that is defamatory, threatening, abusive, abusive, abusive, malicious, inciting violence or hatred, vulgar, indecent, invasive of privacy or publicity rights or inappropriate in any way;
  • that consists in obtaining or providing diagnoses or advices relating to medical, psychological, legal, financial or other problems.

Atelier Cologne reserves the right limit or suspend access to any user that is in breach of these Terms of Use and to refuse to post, change, edit or delete any comment that Atelier Cologne deems, in its sole discretion, to violate these Terms & Conditions. In addition, it reserves the right not to publish:

  • duplicate content;
  • blank reviews;
  • reviews in a language that is not english;
  • any unintelligible content (such as content that contains random characters and meaningless word strings).

2. Control, publication and modification of Ratings and Reviews

Control’s features:

Each User of the CRR Service is informed that all Ratings/Reviews are subject to moderation, the main characteristics of which are as follows:

  • before any publication by the Company or its service provider.
  • within 72h of their submission by the User.

Refusal of publication :

The Company reserves the right to refuse to post any Rating/Review that the Company deems, in its sole discretion, to violate these Terms & Conditions.
In addition, it reserves the right not to publish:

  • duplicate content;
  • blank reviews;
  • reviews in a language that is not english;
  • any unintelligible content (such as content that contains random characters and meaningless word strings).

In the event of refusal of his Rating/Review, the User will be informed by email, sent to the address provided as part of his identification.

Published Ratings/Reviews

The Ratings/Reviews published at the end of the moderation will be visible on the Site for a period of 10 years.
At the end of this period, the Ratings/Reviews are kept by the Company for a period of 3 years.

3. Ratings/Reviews cannot be modified as of their submission by the User. Personal data

By submitting your email address in connection with your rating and review, you agree that the Company and its third party service providers may use your email address to contact you about your review and if you consented, for commercial prospection purposes.

For further information on the processing of personal data, please consult our privacy policy here.

4. Intellectual property

For any review that you post, you grant the Company a royalty-free, irrevocable, non-exclusive, worldwide and for the a period of 10 years license to use, copy, modify, adapt, edit, distribute, translate, create derivative works from, incorporate into other works, distribute and otherwise exploit such content and/or incorporate such content into any form, medium or technology. You hereby acknowledge that the Company may translate and publish your review on its social media pages Facebook, Instagram and YouTube and on any foreign version of its website. You are hereby advised that any such publication may include the name (or nickname as recommended hereabove) you have used to post your review. You hereby agree that your Review may be used in association with the trademark Atelier Cologne and associated logos of the trademark, and under the conditions provided for in this paragraph.

5. Contact information

The CRR Service provided by the Company does not allow the User to contact the author of a Rating/Review.

If you have any concerns or complaints about any Company’s products and their application to you, please contact our Consumer Service at [email protected]. The Company reserves the right to refer your review to its Consumer Service rather than publishing it if it believes that your review would be better handled in this way.

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