• US
  • Free delivery for orders over $50 - See all benefits >

    Your benefits



    1. Free shipping for orders over $50 and samples (min.6) and Discovery Set orders

    2. 3 samples offered for any orders (excluded samples and Discovery Set orders)

    3. Gift wrapping for free (excluded samples and Discovery Set orders)

    4. Free return within 14 days (excluded samples and Discovery Set orders which are not refundable and returnable)

Free shipping for any order. Ends: 12/31/2018.

Shipping

Our delivery policy

ORDER PROCESSING

All orders are processed within 48h open days.
Atelier Cologne reserves the right to cancel any orders that are not in line with our Terms and Conditions.

DELIVERY COUNTRIES

For a delivery to France, you can place an order on www.ateliercologne.fr
For a delivery to Europe, you can place an order on www.ateliercologne.eu
For a delivery to US, you can order on www.ateliercologne.com

We deliver to the US and Europe.

SHIPPING & HANDLING

For Europe, orders are expedited by Colissimo and may take up to 7 days

For France, orders are expedited by Colissimo and may take up to 3 days

For US, orders are expedited by Fedex and may take up to 7 days. Please notice that International ground orders may take a few weeks to be delivered (ground delivery).

SHIPPING FEES

For Europe, the shipping is offered for any order with an amount above 50€. For any order under 50€, shipping fees depend upon weight. Shipping fees are complimentary for Discovery Set as well as samples orders (minimum 6 samples)

For France, the shipping is offered for any order with an amount above 50€. For any order under 50€, shipping fees depend upon weight. Shipping fees are complimentary for Discovery Set as well as samples orders (minimum 6 samples)

For US, the shipping is offered for any order with an amount above $50. For any order under $50, shipping fees depend upon weight. Shipping to the US is complimentary for Discovery Set as well as samples orders (minimum 6 samples)

TRACK AN ORDER

For France, and Europe, you can connect to Colissimo website and enter the tracking number you have received in the email to confirm your order.

For the USA, you can connect to USPS website and enter the tracking number you have received in the email to confirm your order.

RETURNS AND REFUND

You have fourteen days from receipt of your products to exercise your right of withdrawal without having to state reasons, and without penalty. Except for the samples and Discovery Set which are not returnable.

Returned products must be in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be re-marketed new, and returns must enclose a copy of the purchase invoice to optimize processing.

To organize a return, please contact us at [email protected]

We do not offer complimentary returns or exchanges outside the US, including Canada. All international returns or exchanges are at the customer's expense. Atelier Cologne is not responsible for replacing product lost in transit coming back into United States.

A QUESTION

Do not hesitate to contact us directly and send us an email to [email protected]