FAQ

Frequent questions
Perfurmes
I would like to test the perfume before buying it. Could I receive samples?
Perfurmes
Are your Colognes Absolues for both men and women?
Perfurmes
Do you practice tests on animals?
Perfurmes
Do you use natural or synthetic raw materials?
Perfurmes
What is the difference between the Cologne Absolue and the traditional Cologne?
Gift Card
How to offer a gift card?
Gift Card
How use my gift card online?
Payment
Is the payment online secured?
Shipping
What are the shipping fees?
Shipping
Shipping & handling
Shipping
Which are the countries where we deliver?
Shipping
How to track my order?
Shipping
There is an issue with my order, what do I have to do?
Returns and refund
How can I return or exchange a product ordered online ?
Newsletter
How to unsubscribe from the Atelier Cologne Newsletter?
Retailers
To whom I speak to sell Atelier Cologne products?
Loyalty Program
How can I start collecting points ?
Air France Customers
What is the Air France x Atelier Cologne Offer?