I would like to test the perfume before buying it. Could I receive samples?
You can discover our Colognes Absolues through our 2 ml samples postcards. The Samples Collection is the best to discover our 31 Colognes Absolues for just $35. After purchasing our Discover Set, you will receive a $35 voucher by email within 2 days. This voucher can be used for any new Cologne and gifts (minimum amount of $70 excluding amount paid with gift cards)
This offer is valid only once per person.
Are your Colognes Absolues for both men and women?
All our Colognes Absolues are for women and men so you can choose with complete freedom the one which attract you the most.
Do you practice tests on animals?
We do not use ingredients of animal origin. And we do not test our products or raw materials on animals as required by law.
Do you use natural or synthetic raw materials?
We work with the most famous French Perfume Houses in Grasse to develop perfumes with the most precious raw materials and in the respect of traditions.
Each raw material is chosen with a special care in order to take the best from the nature while respecting it. If a note doesn't exist or can not be provided by nature, we recreate it.
Atelier Cologne products are with 0% paraben, phtalate, paraffinum liquidum, GMO, animal derived ingredients, colorants, sulfates.
What is the difference between the Cologne Absolue and the traditional Cologne?
Fresh blend of cirtus oils, the first eau de cologne was created in 1709 by an Italian perfumer established in Cologne, Germany. His composition captured the memory of his homeland. It offered a revolutionary alternative to the heavy scents of the times and inspired a new way to wear personal fragrance.
Inspired by the legendary Eau de Cologne, the Cologne Absolue is a new olfactive family created in 2009 by Sylvie Ganter and Christophe Cervasel, Atelier Cologne creators and founders.
Genuine pure perfume exalting the magical freshness and elegance of citruses with exceptional lasting power thanks to very high concentrations of essential oils.
For the first time, citruses are blended with the most precious natural raw materials for perfectly balanced creations and exceptional lasting power.
Each Cologne Absolue tells the story of treasured emotions and powerful memories.
How to offer a gift card?
The gift card can be used and bought on ur website or in our Atelier Cologne boutiques. With this gift card your friend or relative can enjoy a free personalized fragrance consultation in our boutiques and choose the Cologne Absolue of its choice.
How use my gift card online?
1. Choose the website where you can use your gift card.
2. Select the products you are willing to purchase and add them to the cart.
3. In the cart enter your Atelier Cologne Gift Card number and valid your check out.
The Gift Card is valid for one year in our Atelier Cologne boutiques and on our Atelier Cologne website.
Gift cards can be used for Discovery sets (Samples purchases) purchase. Yet, in that case, you won't be receiving our$35 voucher.
Is the payment online secured?
All the information concerning your orders and online payment are secured. The transaction is done on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Ordering online is safe and secure.
What are the shipping fees?
The shipping fees are offered for any orders with samples only.
For Europe, the shipping is offered for any order with an amount above 120€. For any order under 120€, shipping fees are at 19,50€.
For France, the shipping is offered for any order with an amount above 50€. For any order under 50€, shipping fees are at 10€.
For US, the shipping is offered for any order with an amount above $50. For any order under $50, shipping fees are at $10.
For the rest of the world, the shipping fees depend on the weight of the order and the destination country.
Shipping & handling
For Europe, orders are expedited by Colissimo and may take up to 7 days
For France, orders are expedited by Colissimo and may take up to 3 days
For US and the rest of the world, orders are expedited by Fedex and may take up to 7 days for the US and more for a delivery outside the US.
Which are the countries where we deliver?
We deliver all over the world.
For a delivery to France, you can place an order on www.ateliercologne.fr
For a delivery to Europe, you can place an order on www.ateliercologne.eu
For a delivery to US and rest of the world, you can order on www.ateliercologne.com
For a delivery to China, you can place an order on www.ateliercologne.com.cn
For a delivery to Korea, you can place an order on www.ateliercologne.co.kr
How to track my order?
For France, and Europe, you must connect to Colissimo website and enter the tracking number you have received in the email to confirm your order.
For the USA and rest of the world, you must connect to FEDEX website and enter the tracking number you have received in the email to confirm your order.
There is an issue with my order, what do I have to do?
If there is a mistake with your order, do not hesitate to contact us directly and send us an email to firstname.lastname@example.org
Returns and refund
How can I return or exchange a product ordered online ?
You have fourteen days from receipt of your products to exercise your right of withdrawal without having to state reasons, and without penalty.
Returned products must be in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be re-marketed new, and returns must enclose a copy of the purchase invoice to optimize processing.
Please complete and return this form to email@example.com.
I hereby notify to you my withdrawal from the contract relating to the sale of the goods (*) below:
Ordered on ......................................... / Received/withdrawn on .......................................(*)
Order number: ..................................................................................
Name(s) of consumer(s): ..................................................................................
Address(es) of consumer(s): ..................................................................................
Signature(s) of consumer(s) (only in the event of notification of this form in paper version):
(*) Cross out the items that do not apply.
How to unsubscribe from the Atelier Cologne Newsletter?
If you would no longer like to receive Atelier Cologne mailers, please send your name, address, and email to firstname.lastname@example.org
To whom I speak to sell Atelier Cologne products?
Thank you for your interest in our Maison de Parfum. For any partnership, you can write directly to email@example.com
How can I start collecting points ?
You can collect points by shopping products in any point of sales (online, Atelier Cologne
boutiques or any reseller). Get your unique code from the card enclosed in our product pack (only 200ml, 100ml and 30 ml and soaps
include a loyalty card), create your account on our website and register your card number to start cumulating points.
Proof of purchase can be asked for by Atelier Cologne at any time. You will then need to take a picture of your proof of purchase
with your phone and send it to firstname.lastname@example.org. The proof of purchase needs to show price, product detail as well as date of purchase and
the name of the store it was purchased from. In case you can't send the proof of purchase, Atelier Cologne may close
the account or delete the points that can't be attached to a proof of purchase.
Atelier Cologne reserves the right to limit the quantities of points redeemed by a customer in a given time period. Atelier Cologne reserves the right, without limitation, to terminate, change, limit, modify or cancel any of the above means of earning, with or without notice. In the case of a dispute regarding the account spend balance available to any member, Kiehl’s decision will be final.
Free shipping in the US for orders over $50
Discovery Set and Samples are shipped for free in the US (min. 5 samples )
Samples offered for any order
3 samples offered in your package (excluded samples orders)
Gift Wrapping for free
You can choose to receive your products in a free gift wrapping
You can return your products within a period of 14 days
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Keep in touch
You need some personalised advice ?
Contact Robert from monday / saturday - 11:30/19:30 and sunday - 12:00/18:00
+1 (718) 260-8008
Visit him at the Atelier Cologne Boutique 357 Atlantic Avenue, NY 11217 - USA
A professional service and perfect quality are our priority